Return & Refund Policy
Thank you for purchasing from us! While we hope you're happy with your new Gemstone, please note that you can return it for a full refund if you're not completely satisfied. See our return policy for more information.
Refund
Upon receiving your return, we'll thoroughly inspect the item to ensure it meets our return criteria. This typically takes about 3 business days, after which your refund will be processed.
CREDIT CARD
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
DIRECT BANK PAYMENTS
Refunds may take 1 billing cycles to appear on your debit card statement, depending on your bank. We will notify you by email when your return has been processed.
Return
To ensure a smooth return process, please send your items back within 7 days of receiving them. We kindly ask that all returns be in their original, unused condition, complete with tags and labels still attached.
Ready to return? Pack your item securely in its original packaging (if available) and send it back to us at:
No.107/8,
Aluthgama Bogamuwa,
Yakkala. Gampaha
To initiate your return,
- simply send us an email or reply to your order confirmation email.
- We'll then email you a handy DHL return shipping label for faster processing.
- Please note that a return fee will be deducted from your refund.
PLEASE NOTE, YOU WILL BE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES.
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us.